how do i refund this game

I've bought 2 copies of the game and I've emailed the nolimits support team countless times, they've claimed to have handled the situation but I have not got my money back at all
I need this money back, please help.

Where and when did you bought the game?

10th October

As download ? Do u have the Reg Key ? of both ?

yes

Contact nolimits@nolimitscoaster.com for further support.

-Ride_Op